Privacy Policy

Introduction

bright-patcher ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Submit a contact form or service request
• Engage our services
• Communicate with us via email
• Subscribe to updates or newsletters

This information may include your name, email address, contact details, and any information you provide about your circumstances relevant to benefit claims.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide and manage our services
• Communicate with you about your case or inquiry
• Process service requests and payments
• Improve our website and services
• Comply with legal obligations
• Send you relevant updates (with your consent)

Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

• Contract: Processing is necessary to fulfill our service agreement with you
• Consent: You have given clear consent for specific processing activities
• Legal Obligation: Processing is necessary to comply with the law
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided these don't override your rights

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: We may share information when you explicitly authorize us to do so
• Government Authorities: When working on your behalf to submit benefit claims or appeals
• Legal Requirements: When required by law, court order, or legal process
• Service Providers: With trusted third-party service providers who assist us in operating our website or conducting our business, under strict confidentiality agreements

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (SSL/TLS)
• Secure data storage systems
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally:

• Client case files: 7 years after case closure (legal requirement)
• Contact form submissions: 2 years from submission date
• Email communications: Duration of active relationship plus 2 years
• Website analytics: 26 months

Your Rights

Under UK GDPR, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another organization
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

Cookies

We use cookies and similar tracking technologies to improve your browsing experience. For detailed information, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 47 Ashford Lane, Bristol, BS3 4QT, United Kingdom